Booking Terms
Standard Booking Terms and Conditions
Below are our standard terms and conditions. If you would like more information about our terms then please give us a call or email us and a travel consultant will be able to help you further.
General Terms / Booking
All contracts concluded between us and you the customer are subject to our standard terms and conditions. This website is for the purpose of communicating prices and availability, it should therefore not be regarded as an offer. A contract is only concluded by sending you confirmation of our acceptance. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.
Credit card charge may apply, (2.35% for Visa, Masercard, etc and 3% for Amex). No fee for debit cards including solo and switch.
Cancellations Up to 21 days prior to the guest's scheduled arrival date, a penalty of 30% of the total accommodation cost will be applied
20-7 days prior to the guest's scheduled arrival date, a penalty of 70% of the total accommodation cost will be applied
6-0 days prior to the guest's scheduled arrival date, a penalty of 100% of the total accommodation cost will be applied
Name changes Name changes are not accepted. Name changes are subject to the reservation and cancellation conditions. Name changes are considered as a new booking. Cancellation fee applies for the old booking, according to the above mentioned conditions.
Failure to provide your reservation
If for any reason we cannot provide the holiday booked we will look to provide a suitable alternative. If we are unable to offer an alternative or the alternative offered is unsuitable we will offer a full refund.
All holidays and flights advertised in this website are bound by the relevant Tour Operators terms and conditions and are subject to availability.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel eg, a) Criminal Offences ( Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) b) previous deportations from the destinations that you are travelling to.
It is a condition of booking that you take out the right travel insurance. We reserves the right to refuse to accept any order placed by you the customer.
Each Tour Operator or Airline reserves the right to change holiday details and/or flight and routes. The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. The consultants will confirm the correct price or advise of any amendments before your Holiday or Flight booking is confirmed.
We can't be held responsible for any loss or delay that may occur as a result of passports or visas not being produced for travel. The lead passenger must be aged 18 years or over and must accept responsibility for all travelling.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.
Flights Please be aware that the above conditions are for accommodation only bookings. Each airline has their own booking conditions. Most airlines flights are non changeable and non refundable after booking.
Website / Your Information
Reference on this website to our, we and us are references to Saniholidays As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as retail agent for Tour Operators under ABTA number F4247.
Clicking on any external site links will result in leaving this website any transaction will be made directly with the third party outside of the protection we offer.
Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and us will be governed by English law.
We collect information such as name, address and email address when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfil our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.
Data Protection Statement
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principals use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
Website/System Errors In rare cases errors in pricing may occur when using our reservation system. We regret that any booking made of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when making a booking.